Our Research published in the Journal of Business Leadership

We continued to research answers to our burning questions as short-term rental hosts, and here is what we’ve found:

UNDERSTAND THE COMPETITION

P2P lodging isn’t “just rentals” — many hosts are professionalizing and providing service expectations similar to hotels.

GUEST EXPECTATIONS ARE EVOLVING

Guests booking P2P stays often value personal connection, unique experiences, and amenities, which can be different from what they expect in branded hotels.

USE GUEST BEHAVIOR INSIGHTS

Hotels can learn from host concerns (e.g., guest communication, personalization, and transparency) to enhance service and loyalty.

COLLABORATION OPPORTUNITIES

Understanding P2P host challenges opens doors for partnerships, shared training, or professional development resources that benefit both hotels and local short-term rental markets.

Read our full publication in the Journal of Business Leadership, https://doi.org/10.69847/aK4qMKvN