Lisa M. Andrus, PhD
Lisa’s background in the hospitality arena spans vastly and includes nearly all facets of small and mid-sized hospitality. At her core, Lisa is most happy participating in the physical aspect of the industry; serving customers, staff training, planning, set-up and execution of events. Lisa transitioned into the management side of hospitality in the Pittsburgh, PA region overseeing multiple venues with a focus on food cost, efficient deployment of staff and customer service excellence. She led major quality enhancement, marketing, employee recognition and training efforts at governmental, private and non-profit firms across Pennsylvania. This experience led her to share her knowledge and background as a professor at the Indiana University of Pennsylvania where she lectured in the fields of labor relations and hospitality management. Lisa’s educational accomplishments include a BA in Hotel, Restaurant & Institutional Management, a MA in Industrial & Labor Relations and most recently a PhD in Administration & Leadership. Her combine professional and educational triumphs positioned her uniquely in the development of Andrus Hospitality in her hometown of Williamsport, PA and originated with the build-out of the Clearstory event space, event planning and the Williamsport Community Kitchen. The world of academia rang once again when she joined the School of Business & Hospitality at the Pennsylvania College of Technology where she served as Dean with oversight of programs, faculty and students in fields of business, culinary arts and hospitality. Her passion today is developing today’s students into tomorrow’s customer centric employees, managers and owners that the hospitality industry so demands today. Her inimitable and expert standing in the hospitality industry is unmatched and establishes her as the ideal person to lead Andrus Hospitality and her team of niche consultants in your next endeavor.
Jacob I. Fait, PhD
After retiring from an audit consulting stint with Ernst & Young LLP, Jacob tested the hospitality industry working for multiple restaurants on Mt. Washington in Pittsburgh, PA. Here he did research in the field to determine if he wanted to make a major investment in a hospitality venture. On Mt. Washington, he experienced all aspects of the restaurant industry from washing dishes, shoveling lots, valeting cars, event planning, serving guests and strategic initiatives. This period of time provided much insight into lessons learned from failures to industry best practices. In the summer of 2008, with the help of investors, he bought and re-branded the Roff School Tavern in Meadville, PA. This historic landmark was once a one room school house during prohibition. The establishment opened up new lines of craft beer distribution into the county. Their success have been featured in Maxim magazine, Valley Voices, GoErie.com, and in Beer Lover’s Mid-Atlantic: Best Breweries, Brewpubs & Beer Bars.
Later Jacob took these lessons learned to Scott Industries as a revenue manager where he worked as a strategic point person, re-inventing revenue divisions within the family owned Hospitality and Resort Company. Higher education called his name and he accepted a position in the School of Business at Lincoln Memorial University. Jacob held titles such as Instructor, Assistant Professor, Chair of Small Business Management, MBA Director, DBA Founder/Director and Assistant Dean of Graduate Programs. From there he jumped on the opportunity to join Tusculum University as the Dean of the College of Business for 4 years and is now the Vice President for Enrollment Management and Financial Aid. Jacob continues to speak at international conferences and publish on hospitality industry topics. He holds the following degrees: Bachelor of Science in Business Administration with a focus in Accounting, Master of Business Administration and a Doctor of Philosophy in Organizational Leadership. His consulting specialties include: menu design, operational layout, competitive analysis, margin analysis and pricing.